Careers

HBE Legal Intake Specialist

Location:

Salary $40,000.00 – $45,000.00 per year

Hybrid work schedule in Nashville, TN 37217

The Intake Specialist will interview clients, screen and complete initial intake information for new cases, and enter data into our computer system. The Health, Benefits and Education section works on Medicaid, Medicare, Social Security, food stamp, and special education cases. The Intake Specialist is the first contact applicants make with LASMTC. The ability to effectively communicate and treat clients with respect is a must. This role may also provide general administrative support to employees and attend outreach events to assist with intake and eligibility. This position is funded in part by, and in collaboration with one or more grants. This position is funded for the duration of the grant. Subsequent renewal may result in modification of job duties and responsibilities.

Responsibilities include:

  • Conduct intake interviews and screen applicants for conflicts of interest, legal problem, and eligibility. Communicate with applicants about the process and timelines for assistance.
  • Create and maintain positive working relationships with organizations in the service area and state which would benefit the client population.
  • Maintain accurate and orderly client files, adhering to case management database policies and guidelines.
  • Support the casework of attorneys as assigned. Carefully follow directions and promptly respond to requests of attorneys and other staff.
  • Attend weekly case review meetings as requested by supervisor.

Qualifications:

  • High School Diploma or GED required. Minimum Associate’s degree preferred.
  • 2 years prior experience working in a law office, court, social service agency, or other relevant setting. Office administration experience.
  • Experience working with low-income people.
  • Basic proficiency in Windows and Microsoft Outlook, Word, and Excel software.
  • Effective oral and written communication skills, including client interviews and helping people in crisis. Proficiency of office equipment (copiers, scanners, facsimile, postage machine, etc.).
  • Fluency in written and spoken Spanish/Arabic is a plus.

Benefits

Health, Dental, and Vision Insurance coverage first day of employment. Life Insurance, Healthcare Savings Account, Public Service Loan Forgiveness eligible, 401k plan, Vacation/Sick/Holiday Leave. Hybrid Work Eligible.

How to Apply

Documents Required: Cover Letter, Resume, Three Professional References

HBE Legal Intake Specialist Application

LAS is an equal opportunity employer and strongly encourages applications from people of color, people with disabilities, women, LBGTQIA+, and gender non-conforming applicants.

Who We Are

Legal Aid Society’s mission is to advance, defend, and enforce the legal rights of low-income and vulnerable people in order to secure for them the basic necessities of life. Our staff includes national authorities in the fields of domestic violence, housing, consumer law, federal income taxation, health advocacy, non-profit group representation, social security, and special education.